AGB
Last updated: September 10, 2026
Welcome to AuroraGem Jewelry. These Terms of Service ("Terms") govern your access to and use of auroragemjewelry.com and any related products, features, content, tools, and services offered through our online store (collectively, the "Services").
By visiting our website, placing an order, creating an account, or otherwise using our Services, you agree to these Terms and to our applicable policies, including our Privacy Policy, Refund Policy, and Shipping Policy.
If you do not agree to these Terms, please do not use our Services. Nothing in these Terms is intended to limit any mandatory consumer rights available to you under applicable law.
1. Eligibility & Use of Our Store
By using our Services, you confirm that you are legally capable of entering into a binding agreement in your place of residence, or that you are using the Services with the permission of a parent or legal guardian where required.
You may not use our Services for any unlawful or unauthorized purpose, or in any way that violates applicable laws, regulations, or the rights of others.
2. Handmade Products & Natural Variations
AuroraGem Jewelry specializes in handmade crystal, pearl, and beaded jewelry. Because many of our pieces are assembled by hand and may use natural or individually produced materials, slight variations may occur between individual products.
Differences in color, tone, transparency, shape, texture, bead pattern, placement, or size may occur and are part of the individual character of handmade jewelry.
Product photographs are intended to represent our jewelry as accurately as reasonably possible. However, colors and details may appear slightly different depending on lighting, photography, screen settings, or the natural characteristics of the materials used.
Minor handmade or natural variations are not necessarily considered manufacturing defects.
3. Product Information
We make reasonable efforts to ensure that product descriptions, photographs, prices, materials, sizing information, and availability shown on our website are accurate.
However, occasional errors, inaccuracies, or omissions may occur. We reserve the right to correct information, update product details, or cancel an order affected by a material error, subject to applicable law.
Measurements provided for handmade jewelry are approximate unless otherwise stated.
4. Custom & Personalized Jewelry
Certain AuroraGem Jewelry products can be customized based on your selected beads, pattern, finish, wrist size, design preferences, or other instructions provided during the ordering process.
You are responsible for reviewing your selected customization details before completing your purchase.
Because custom and personalized jewelry is made specifically according to your selections, these products are generally not eligible for return or exchange due to a change of mind, subject to applicable consumer protection laws.
This does not affect your rights if a custom item arrives damaged, defective, incorrect, or materially different from the design confirmed with us.
Please review our Refund Policy for additional information.
5. Jewelry Care
Jewelry may naturally change in appearance over time depending on wear, storage, skin contact, moisture, and environmental conditions.
To help preserve your AuroraGem Jewelry, we recommend avoiding prolonged contact with water, perfume, cosmetics, lotions, household chemicals, and excessive moisture or perspiration.
When not being worn, jewelry should be stored carefully in a clean, dry place.
Normal wear and tear, accidental damage, improper storage, misuse, or damage caused by failure to follow reasonable care instructions may not be considered a manufacturing defect.
Nothing in this section limits any rights you may have under applicable consumer protection laws.
6. Prices & Payments
Prices displayed on our website are shown in the applicable store currency and may change from time to time without prior notice.
The price charged for your order will be the price displayed at checkout at the time your purchase is submitted, subject to correction of obvious pricing or technical errors where permitted by law.
Payment must be successfully authorized before an order can be processed. Payments may be handled by Shopify, payment processors, banks, or other authorized payment providers.
Additional taxes, duties, VAT, customs charges, currency conversion fees, or financial institution charges may apply depending on your location and payment method.
7. Orders & Acceptance
Submitting an order does not necessarily mean that we have accepted it. We reserve the right, where reasonably necessary and permitted by law, to refuse, limit, or cancel an order.
This may include situations involving suspected fraud, payment problems, incorrect pricing, unavailable products, inventory errors, shipping restrictions, or other circumstances that prevent us from reasonably fulfilling the order.
If we cancel an order after payment has been received, we will issue an appropriate refund to the original payment method.
You are responsible for providing accurate billing, shipping, contact, and order information.
8. Shipping & Delivery
Order processing times and estimated delivery times are described in our Shipping Policy.
Delivery estimates are provided for guidance and may be affected by carrier delays, customs processing, weather, public holidays, peak periods, local postal conditions, or other circumstances outside our reasonable control.
Responsibility for loss or damage during delivery will be determined in accordance with applicable consumer protection laws.
Customers are responsible for providing a complete and accurate shipping address. If you notice an address error, please contact us as soon as possible.
9. Returns, Exchanges & Refunds
Returns, exchanges, and refunds are governed by our Refund Policy.
Return eligibility may depend on the condition of the item, the reason for the return, whether the product was customized or personalized, and applicable consumer protection laws.
Please contact us before returning an item so that we can provide appropriate return instructions.
10. Accounts
Certain Services may allow you to create or use a customer account. You are responsible for maintaining the confidentiality of your account credentials and for activity carried out through your account, to the extent permitted by law.
Please notify us if you believe your account has been accessed or used without authorization.
We may suspend or restrict access to an account where reasonably necessary for security, fraud prevention, legal compliance, or misuse of the Services.
11. Promotions & Discount Codes
From time to time, AuroraGem Jewelry may offer promotional pricing, discount codes, welcome offers, free shipping promotions, or other special offers.
Promotions may be subject to eligibility requirements, minimum purchase amounts, expiration dates, product exclusions, usage limits, or other conditions disclosed with the offer.
Unless otherwise stated, promotional offers cannot be combined and have no cash value.
We reserve the right to modify or end a promotion where reasonably necessary, provided this does not affect rights already acquired under an accepted order.
12. Intellectual Property
The content of our website, including AuroraGem Jewelry branding, logos, product photography, product names, graphics, artwork, written content, page designs, and other original materials, is owned by or licensed to AuroraGem Jewelry and is protected by applicable intellectual property laws.
You may access our website for personal, non-commercial shopping purposes. You may not reproduce, distribute, modify, publish, sell, commercially exploit, or create derivative works from our content without prior permission, except where otherwise permitted by law.
13. Reviews, Feedback & Customer Content
If you submit a review, photograph, testimonial, comment, suggestion, design idea, or other content to us, you confirm that you have the right to submit that content and that it does not infringe the rights of another person.
You must not submit unlawful, fraudulent, abusive, defamatory, obscene, misleading, or infringing content.
Where you voluntarily submit content for publication, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and share that content for operating, promoting, and improving our business, subject to applicable privacy and consumer laws.
We may remove customer content that violates these Terms or applicable law.
14. Third-Party Services & Links
Our Services may include features, payment methods, applications, social media services, websites, or links provided by third parties.
Third-party services are operated independently and may be subject to their own terms and privacy policies.
We are not responsible for the content, privacy practices, availability, or conduct of third-party services except to the extent responsibility cannot legally be excluded.
We encourage you to review applicable third-party terms before using those services.
15. Relationship With Shopify
Our online store is hosted and supported by Shopify. Shopify provides the ecommerce technology that enables us to offer our Services to you.
Shopify may process information and provide technology, checkout, security, payment, analytics, or other ecommerce services in connection with your use of our store.
Your use of certain Shopify-powered features may also be subject to Shopify's applicable policies and terms.
For additional information regarding personal information, please review our Privacy Policy.
16. Prohibited Uses
You may not use our website or Services:
- for unlawful, fraudulent, or deceptive purposes;
- to violate the intellectual property or other rights of another person;
- to transmit malicious code, malware, viruses, or harmful technology;
- to attempt unauthorized access to our website, systems, or accounts;
- to interfere with the security or operation of the Services;
- to collect or scrape personal information without lawful authorization;
- to impersonate another person or provide deliberately false information;
- to misuse discounts, payment systems, reviews, or customer accounts;
- to engage in conduct that could damage or disrupt our Services.
We may restrict access to the Services where reasonably necessary to prevent misuse or protect our customers, business, or systems.
17. Errors, Inaccuracies & Omissions
Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery estimates, availability, or other information.
We may correct these errors or update information when reasonably necessary. If a material error affects an order you have already placed, we will take appropriate steps in accordance with applicable law, which may include contacting you or providing a refund.
18. Availability of the Services
We aim to keep our website and Services available and functioning properly, but we do not guarantee that access will always be continuous, uninterrupted, secure, or error-free.
We may temporarily suspend or modify parts of the Services for maintenance, security, technical improvements, legal compliance, or other reasonable operational purposes.
19. Disclaimer
To the fullest extent permitted by applicable law, our website and Services are provided on an "as available" basis.
We do not guarantee that the Services will always operate without interruptions, delays, or technical errors.
Nothing in these Terms excludes or limits warranties, guarantees, or consumer rights that cannot lawfully be excluded or limited.
20. Limitation of Liability
To the fullest extent permitted by applicable law, AuroraGem Jewelry will not be liable for indirect, incidental, special, consequential, or purely economic losses arising from your use of the Services where such liability may legally be excluded.
Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or limited.
Nothing in this section limits your mandatory rights under applicable consumer protection laws.
21. Indemnification
To the extent permitted by applicable law, you agree to be responsible for losses, claims, or reasonable costs arising directly from your unlawful use of the Services, your material breach of these Terms, or your infringement of another person's rights.
This section does not apply where such responsibility would be unfair, unlawful, or contrary to mandatory consumer protection laws.
22. Termination
You may stop using our Services at any time.
We may suspend or terminate access to the Services where reasonably necessary because of a serious or repeated violation of these Terms, fraud, security risks, unlawful activity, or other misuse.
Provisions that by their nature should continue after termination, including intellectual property rights, payment obligations, liability provisions, and dispute-related provisions, may continue to apply.
23. Severability
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or treated as separated from the remaining Terms.
The remaining provisions will continue to apply.
24. No Waiver
If we do not immediately enforce a provision of these Terms, that does not mean we permanently waive our right to enforce it later.
25. Entire Agreement
These Terms, together with the policies and notices referenced in them, form the agreement between you and AuroraGem Jewelry regarding your use of the Services, except where additional terms are specifically agreed with you.
26. Governing Law & Consumer Rights
These Terms are governed by the laws applicable to the business operating AuroraGem Jewelry, subject to any mandatory consumer protection laws that apply in your place of residence.
Nothing in these Terms is intended to prevent a consumer from relying on rights or protections that cannot legally be waived under applicable law.
27. Changes to These Terms
We may update these Terms from time to time to reflect changes to our Services, business practices, technology, legal requirements, or other operational reasons.
The updated version will be published on this page together with a revised "Last updated" date.
Where required by applicable law, we will provide additional notice of material changes.
28. Contact Information
If you have questions about these Terms of Service, your order, or our store policies, please contact us at:
AuroraGem Jewelry
Email:
hwanyeshop@gmail.com
Website: auroragemjewelry.com