Frequently Asked Questions

Yes. AuroraGem pieces are thoughtfully assembled by hand with carefully selected beads, crystals, pearls, and decorative details. Because of the handmade nature of our jewelry, tiny variations may occur from piece to piece — making each one a little more personal.

We do our best to photograph each piece as accurately as possible. Natural stones, pearls, crystals, and handmade elements may vary slightly in color, shape, or pattern. Lighting and screen settings can also cause small differences in appearance.

We recommend measuring your wrist with a soft measuring tape before ordering. Wrap it comfortably around your wrist without pulling too tightly, then compare the measurement with the sizing information shown on the product page.

AuroraGem jewelry is designed to bring a little beauty into everyday moments. To keep your piece looking its best, we recommend removing it before showering, swimming, exercising, sleeping, or using perfume, lotion, and household chemicals.

Because many AuroraGem pieces are prepared and checked by hand, processing time may vary. The most current preparation and shipping information will be shown during checkout or in our Shipping Policy.

Once your order has shipped, you will receive a shipping confirmation with tracking information when available. Please allow some time for the carrier to update the tracking status after dispatch.

Available shipping destinations will be shown at checkout. Delivery times may vary depending on your location, customs processing, and the local carrier.

Eligibility for returns or exchanges depends on the condition of the item and the type of product purchased. Please review our Refund Policy for the most current return requirements before sending anything back.

If something arrives damaged or incorrect, please contact us as soon as possible with your order number and clear photos of the item and packaging. We will review the issue and help you with the next steps.

Keep your jewelry dry, avoid direct contact with perfume and chemicals, and store each piece separately when not being worn. Gently wipe it with a clean, soft cloth after use.

Absolutely. Our jewelry is designed around small, meaningful moments and makes a thoughtful gift for birthdays, celebrations, holidays, or simply as a little reminder that someone is loved.