Refund policy

30-Day Returns

We want you to love your AuroraGem jewelry. If you're not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.

To be eligible for a return, the item must be unworn, unused, and in its original condition and packaging. Proof of purchase may also be required.

How to Start a Return

To request a return, please contact us at hwanyeshop@gmail.com.

Please do not send your item back without contacting us first. Once your return request has been approved, we will provide you with return instructions and the applicable return address.

Items returned without prior authorization may not be accepted.

Return Shipping

Unless the item arrived damaged, defective, or incorrect, return shipping costs are the responsibility of the customer.

We recommend using a trackable shipping service when returning your order. AuroraGem cannot be responsible for return packages that are lost in transit.

Damaged or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong item, contact us as soon as possible so we can review the issue and make it right.

If the issue is confirmed, we will work with you to arrange an appropriate replacement, refund, or other resolution.

Custom & Personalized Jewelry

Because custom and personalized pieces are made specifically for you, they are generally not eligible for return or exchange due to a change of mind, subject to applicable consumer protection laws.

This does not affect your rights if the item arrives damaged, defective, or is materially different from the design confirmed with us.

If you have any questions about a custom order before purchasing, please contact us and we'll be happy to help.

Exchanges

The fastest way to receive a different item is to return the original item once your return has been approved and place a new order for the item you would like.

Refunds

Once we receive and inspect your approved return, we'll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow additional time for your bank or payment provider to process and post the refund.

Original shipping charges are generally non-refundable unless the return is due to an error on our part, a damaged item, or a defective item.