Shipping policy
Last updated: September 10, 2026
Thank you for shopping with AuroraGem Jewelry. We carefully prepare and package each order to help ensure your jewelry arrives safely. Please review the information below regarding order processing, shipping, tracking, and delivery.
Order Processing
Orders are generally processed within 3–7 business days after your order has been successfully placed and payment has been confirmed. Business days do not include weekends or public holidays.
As many AuroraGem Jewelry pieces are handmade, additional preparation time may occasionally be required during busy periods or new collection launches.
Custom, personalized, or made-to-order jewelry may require additional processing time depending on the design, bead combination, finish, wrist size, and customization requested.
If there is a significant delay affecting your order, we will make reasonable efforts to contact you using the information provided at checkout.
Shipping Rates
Shipping costs, when applicable, are calculated based on your destination and the available shipping method and will be displayed at checkout before you complete your purchase.
Free shipping may be available on qualifying orders. Any applicable free-shipping offer or minimum order requirement will be displayed on our website or at checkout.
Estimated Delivery Times
Estimated delivery times vary depending on your destination, shipping method, customs processing, and local carrier conditions.
The estimated delivery timeframe available at checkout begins after your order has been processed and dispatched. Processing time and shipping time are separate.
Delivery estimates are provided for guidance only and are not guaranteed. Delays may occasionally occur due to customs inspections, peak shopping periods, weather, carrier disruptions, local postal conditions, or other circumstances outside our reasonable control.
Order Tracking
When tracking is available for your shipment, you will receive tracking information after your order has been dispatched.
Please allow some time for the carrier's tracking system to update after you receive your shipping confirmation. In some cases, tracking information may take several business days to show movement.
International Orders
AuroraGem Jewelry ships to selected international destinations. Available shipping options for your location will be displayed at checkout.
International delivery times may vary depending on the destination, local postal service, customs clearance, and other factors outside our control.
Customs, Duties & Taxes
International orders may be subject to import duties, taxes, VAT, customs fees, brokerage fees, or other charges imposed by the destination country or local authorities.
Where these charges are not collected at checkout, they may be payable by the recipient upon import or delivery.
AuroraGem Jewelry is not responsible for additional customs charges imposed by local authorities, except where otherwise required by applicable law.
Customs Delays
International shipments may occasionally be delayed during customs clearance. Unfortunately, customs processing times are controlled by local authorities and are outside our direct control.
If your order is being held by customs, additional information or payment may sometimes be requested directly from the recipient by the carrier or customs authority.
Incorrect or Incomplete Shipping Address
Please carefully review your shipping address before completing your order.
If you notice an error in your shipping information, please contact us as soon as possible at hwanyeshop@gmail.com.
We will do our best to update your address before shipment, but changes cannot be guaranteed once your order has entered processing or has already been dispatched.
If a package is returned to us because an incorrect or incomplete address was provided at checkout, additional shipping charges may apply before the order can be sent again.
Lost or Delayed Packages
If your tracking information has not updated for an extended period or your order has significantly exceeded the estimated delivery window, please contact us.
We will help review the shipment and, where appropriate, contact the shipping carrier to investigate.
Carrier investigations and international postal inquiries may require additional processing time. We appreciate your patience while an investigation is being completed.
Packages Marked as Delivered
If your tracking information shows that your package has been delivered but you cannot locate it, please first check your mailbox, delivery area, household members, building reception, and nearby neighbors where appropriate.
We also recommend contacting the shipping carrier directly, as they may be able to provide additional delivery information.
If you still cannot locate your package after completing these checks, please contact us and we will assist you in reviewing the delivery.
Damaged, Defective or Incorrect Orders
Please inspect your order when it arrives. If your jewelry arrives damaged, defective, or you receive an incorrect item, please contact us within 7 days where reasonably possible.
Please include your order number and clear photographs of the item and, where relevant, the packaging so that we can review the issue.
If the issue is confirmed, we will work with you to provide an appropriate replacement, refund, or other resolution.
This does not affect any rights you may have under applicable consumer protection laws.
Multiple Packages
In some circumstances, items from the same order may be shipped separately. If this happens, you may receive more than one shipment or tracking number.
Returns & Refunds
For information about returns, exchanges, custom jewelry, and refunds, please review our Refund Policy.
Contact Us
If you have any questions about shipping, delivery, or your order, please contact us at hwanyeshop@gmail.com.
Please include your order number when contacting us about an existing order so that we can assist you more efficiently.